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Beaute Knows is an Australian-owned online beauty destination offering a carefully curated selection of luxury skincare, fragrance, and beauty products. We proudly stock over 70 globally renowned brands includingLancôme, Bvlgari, Armani, Helena Rubinstein, and Chanel.

Absolutely. Every product at Beaute Knows is100% authentic and sourced directly from authorized distributors and trusted brand partners. We never sell replicas, imitations — only genuine products that meet the highest standards of quality.

All orders are lovingly packed and dispatched from our Sydney, Australia warehouse.

Beaute Knows currently operates exclusively online to provide a premium, accessible shopping experience across Australia.

Simply browse our collections, add your favorite items to the bag, and proceed to checkout. Once your order is confirmed, you’ll receive an email with all your order details.

Once an order has been confirmed, it is immediately processed for dispatch. Unfortunately, modifications or cancellations cannot be guaranteed. Please contact Customer Service via Live Chat or Contact Form as soon as possible for assistance.

We accept major credit and debit cards, PayPal, Buy Now Pay Later options and other secure payment options displayed at checkout.

Yes. Your privacy and security are our top priorities. Beaute Knows uses advanced encryption and trusted payment gateways to protect your personal and payment information.

Yes, personalized messages are available.
We’re working on introducing elegant gift packaging options soon— perfect for sharing the beauty of Beaute Knows with someone special. Subscribe to our newsletter for updates.

All orders are shipped via Australia Post, offering both Standard and Express delivery options.

• Standard Delivery: $9.95 AUD or Free for orders over $200 AUD
• Express Delivery: $14.95 AUD (not available for fragrance or perfume items)

Estimated delivery times (as per Australia Post):

• Metro Areas: 1–5 business days (Standard) / 1–3 business days (Express)
• Regional Areas: 3–7 business days (Standard) / 2–5 business days (Express)
• Remote Areas: 5–10 business days (Standard) / 3–7 business days (Express)

Orders placed before1pm AEST on business days are typically dispatched the same day. Orders placed after 1pm or on weekends/public holidays will be processed the next business day. Please allow us more time during peak sale seasons. Thank you :)

Yes. Once your order has been dispatched, you’ll receive a Dispatch Confirmation Email with a tracking link. You can also track your order HERE or via your Beaute Knows account.

Yes. Every order placed with Beaute Knows is fully insured with Australia Post for your peace of mind. This means that in the rare event your parcel is lost or damaged during transit, your order is protected. Our Customer Care team will work closely with Australia Post to resolve the issue and ensure you receive a replacement or refund as quickly as possible.

Yes. You may select Authority to Leave (ATL) at checkout for orders under $500 AUD. By doing so, you authorize Australia Post to leave your parcel in a deemed safe location without requiring a signature. Please note that once delivered under ATL instructions, Beaute Knows and Australia Post are not liable for any loss or damage.

Due to postal regulations, perfumes and fragrance products can only be shipped via Australia Post Standard service.

At this time, Beaute Knows ships exclusively within Australia.

We want you to love every purchase. Returns are accepted within 30 days of purchase for items in their original condition — unopened, unused, unmarked, and not defaced in any manner. Proof of purchase is required.

Items purchased as part of a set or multi-item pack must be returned as a complete set.

Yes, provided the item meets our return criteria. Customers are responsible for return postage costs. Once approved, the purchase amount will be refunded as store credit.

We’re truly sorry if this happens. Please contact Customer Care as soon as possible with photos of the item. Once approved, Beaute Knows will provide free return postage and offer a replacement, refund, or store credit.

Gift cards and vouchers cannot be returned or redeemed for cash unless deemed faulty under Australian Consumer Law.

Beaute Knows does not sell samples. However, we occasionally conduct regulatory testing on selected products to ensure quality consistency and packaging. These tested items are later made available at special marked-down prices during our Private Sale Event, exclusively for our BK Insiders. SUBSCRIBE for early access and exclusive invitations.

Packaging updates and regional variations may occur from time to time. Rest assured, all products are authentic and sourced from official brand partners.

Beaute Knows does not test products on animals. We proudly support brands that align with cruelty-free and ethical beauty standards.

Only one promotional code can be applied per order unless otherwise stated.

A loyalty program is currently in development to reward our valued customers. Details will be announced soon.

Click “Forgot Password” on the login page and follow the instructions to reset your password securely.

Beaute Knows uses advanced encryption and secure payment gateways to protect your data. Personal information is handled in accordance with our Privacy Policy and the Australian Privacy Principles.

Your information is only shared with trusted partners such as payment processors and delivery providers to fulfil your order. Beaute Knows does not sell or rent personal data.

Enter the gift card code at checkout. The balance will automatically apply to your order total.

Gift cards are non-refundable and cannot be exchanged for cash unless faulty.

Our team aims to respond to all enquiries as soon as possible, not more than 2 business days at the most. During peak periods, response times may be slightly longer.

Yes. For corporate gifting or bulk purchase enquiries, please contact Customer Care for personalized assistance.

Please contact Customer Care with your order number and details. Our team will assist promptly to resolve the issue.